The Shadow Minister for Finance, Services and Property, Clayton Barr, was joined at Wauchope motor registry by concerned locals yesterday (Tuesday July 25)

He said the government has appointed private providers to do the work of Service NSW.

Mr Barr said Wauchope motor registry, which the Government has announced will transition to a Service NSW centre, will be affected by the decision to allow international private corporates to deliver essential services in NSW.

“This will threaten the security of people’s personal information. Service NSW holds everyone’s intimate details – where they were born, where they live and what health conditions they have. This will now be in the hands of private companies who can use it to their own advantage” Mr Barr said.

“Prior to these changes, the people of Wauchope could take comfort from the fact the Government held their personal information tightly and securely”.

In June, Mr Barr moved a disallowance motion in the NSW Parliament in an attempt to prevent the Government from going ahead with their decision. He said Melinda Pavey, the Member for Oxley opted to side with private providers and vote down the motion.

“Sell, privatise, outsource and send offshore is the standard mantra of the Berejiklian Government” Mr Barr said.

Melinda Pavey’s office described Mr Barr’s claim as another Labor con job.  A spokesman said neither Service NSW or the information it holds are being privatised.

“This is another lie being peddled by NSW Labor.  Service NSW is delivering on the government’s commitment to make it easier for citizens to do business with government no matter where they live.

Ms Pavey’s office said that under Labor, there was a fragmented and frustrating system which had:

o             Over 400 shopfronts for different agencies

o             100-plus call centres,

o             Hundreds of unique websites with at least 50 alone providing transactional capability, and

o             Thousands of government telephone numbers.

“Now there’s one place to go for a customer for all their transactional needs all while receiving a 97 per cent customer satisfaction rating. A key customer service platform is the Service NSW Contact Centre, which complements the one-stop shop and digital networks,” added the spokesman. 

He said the Contact Centre offers a single contact point for customers, providing services from more than 50 government agencies through one number – 13 77 88.

“Each year the dedicated team at the Contact Centre serves more than 5 million customers, offering end-to-end transactions such as tolling and registration renewal, technical advice, as well as general advice.

“The Contact Centre was established in July 2013. It is not new. It was set up under a blended model of service where the majority of calls were answered by Service NSW staff and afterhours and overflow handled by an outsourced provider,” said the spokesman.