Council is right now in the process of a whole of organisation review of its relationship with customers and you have until July 5, to offer your opinions and suggestions.
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Every two years council has conducted a customer phone survey, but this present process is different – not only surveying resident views of council but also relating the findings to a whole organisation review with council staff.
You can contribute to the survey through council’s website under Improving Our Customer’s Experience.
There are some standard questions but also space for personal comment. Try to be specific, with actual examples of service from council that you found either good or wanting.
You can also register for a workshop on the issues on July 2, so get in quick if you would like to be involved.
For more information contact Lucilla Marshall on 6581 8111 or email to council@pmhc.nsw.gov.au.
The survey follows council’s win in the Bluett award recently and being named the most progressive council in NSW – a great achievement marking the success of council’s service delivery since 2013.
But as any business owner knows, the pressure of continually increasing demands makes life busier and harder to meet customer expectations. Council’s situation is no different.
We’re asking ourselves what’s most important and how to simplify processes while still meeting formal requirements.
How to retain the passion for service when there seems to be more red tape every day? How to deal better with difficult people and issues?
How to keep the smile on while paddling furiously to meet increasing demands, or how to reduce those demands to give better focus to people’s issues?
You can help by letting council know what you really want from the organisation, and your specific examples of good and lacking service can greatly assist the process. So please visit the website or email with your comments.
These are Cr Intemann’s opinions and not necessarily those of council.