New Aged Care Quality and Safety Commision proved one-stop security check for seniors

Seniors and their families will benefit from a new era in Australian aged care, with the independent Aged Care Quality and Safety Commission now open. It offers a one-stop quality and safety website with one new contact number for local aged care concerns and queries: 1800 951 822.

The new Commission is a landmark Liberal National government aged care reform and will better target sub-standard care and ensure the safety and security of local seniors.  There is now one place to go for help or to raise a concern, or access information about an aged care service.

While the vast majority of aged care homes and their dedicated staff provide outstanding care, the new Commission is about giving confidence to residents and their families and ensuring quality care is delivered at all times.

The Commission will also be empowered by the new aged care Charter of Rights and will implement the new, stronger set of Aged Care Quality Standards, the first upgrade of standards in 20 years.

The Commission has a budget of almost $300 million over four years, with more than $48 million to continue ramping up compliance checks and risk management, including the employment of dozens of new compliance officers and developing options for a Serious Incident Response Scheme.

The new Commission’s key focus is to safeguard all people receiving aged care services, including the hundreds of recipients in our local area. It is another example of our Government’s aged care reform agenda.

The new website has been carefully designed and tested to ensure it is user-friendly, with easily searchable information.

We are dedicated to providing senior Australians and their families with confidence and certainty in quality aged care delivery.

The establishment of the new Aged Care Quality and Safety Commission is part of our government’s record aged care funding boost, increasing aged care spending by $5 billion over four years.

The ACQSC can be contacted on 1800 951 822 or at