My mother, Mary Saville's Telstra services were disconnected and then when they connected the services again, they sent out interim mobile services which didn’t work because of the issues with the Bago tower at the time.
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Telstra continued to bill my mother for one of mobile services even through she had sent them back. I was able to call Telstra and get that service cancelled
Since my mother's NBN phone has been back online, it has not been displaying the outbound caller ID at all.
I went to talk to Telstra and get it fixed and ran into all sorts of issues again:
1. the Telstra chat guys, who are supposed to save time, refused to help me because my mother is priority assistance
2) Then they told me I was not authorised on the account, yet less than two weeks ago, I was able to call them and resolve the 'fee for no service' issue where they were billing for a service my mother didn’t have
3). I raised a complaint with Telstra; now they are sending SMS messages and emailing me, wanting me to call them.
Peter Saville, Wauchope
